Business Management Skills

Frontline managers have a critical job in the final result of the Ready, Willing and Able method of worker performance management while an organization experiences business change. These are the men and women that perform the activities that are necessary for bringing about employee change. The method they use to achieve a Ready, Willing and Able condition on the part of employees is a dual one. They take on a collection of vital activities and they are responsible for a set of deliverables. When executed efficiently, these two groups of activities and deliverables should create an outcome of the wanted changes..

The first thing that needs to happen is for worker to achieve a Ready state. For this to happen, the supervisor’s activities usually involve literal explanation. They cover the new expectations for workers related to the new work. They may cover processes and goals. Generally, this will also involve some kind of examination of knowledge about the new task. The creation of a job description including the new work is normal. Supervisors will often develop a managing by objectives form. The major item they are responsible for is producing or distributing new policies and procedures regarding the new tasks.

The second step for this business change is getting workers to the Willing phase. For this, the actitivities the supervisor engages in will be more response based. They will offer evaluations or feedback to employees regarding the new tasks. Problem solving tends to be a big activity during this step. Rewarding the best efforts of employees with their new tasks is also something supervisors should be doing. Their activities are generally designed to create a comfort level in the employees with the new work. As far as deliverables go, most supervisors will see to the development of a contract that covers the new work. Supervisors will often take on the development of a new appraisal form. As additional tasks are added to worker responsibilities, the salary review documents should be evaluated and altered as necessary.

Employees achieving the Able phase of things is the final component. In terms of activities, supervisors are responsible for developing content for the training; the information that needs to delivered. They need to review current systems that are in place. The major function they serve is conducting practice. The testing of knowledge on the part of employees regarding the new processes is a core supervisor activity during this step. A manual for the trainers is a deliverable that supervisors are frequently called on to supply. They will often attend to the production of trainee notebooks. Attendance logs and the outcomes of testing are common deliverables for which supervisors are accountable. More importantly, these types of deliverable help with analyzing the success of business change.

The success of the Ready, Willing and Able model often rides on the dual role played by supervisors. Business change can ride on the degree of success that supervisors have in this process. They are responsible not only for delivering training and feedback, but also analyzing current systems and producing training materials. Should supervisors handle this process efficiently, though, the process is far more likely to succeed.

For more information, please see our website: Business Change