Business Management Skills

A major component in the EOC method is Process. It can be somewhat all-encompassing word. In this instance, it should be read to mean work processes. The various thing employees do to fulfill the service obligation or make the products sold by the business. When it comes to business change management it is necessary to change processes. If this were a play under discussion, this would be the time when the company was dealing with roles and blocking.

To continue the metaphore, for a new performance to work the actors can’t be left without new roles. They must be furnished with different lines to commit to memory. After receiving new roles, they must undertake the blocking tasks of learning how to move on stage for the new script. Without the new scripts, there is no way for the actors to learn lines, understand their role, or comprehend the general direction of the play. Without the blocking process, the actors will not be able to work together on stage to perform the new production. This is the point at which the company of actors establishes the physical aspects of their performance.

To translate this into a business change management scenario, for change to happen the workers have to be aware the proposed process and its differences from current one. If someone is going to be taking on a new role, it only makes sense to provide them with the new lines. For someone working in manufacturing products, what profit exists in forbidding them access to new procedures? Nonetheless, things like this occur all the time in the business world. People need not only to receive new roles but to understand them as well.

It normally requires about five components for this to be accomplished. Determining the work processes that will undergo change is the first step. You can’t change what you do not know about. Changes to processes have to be initiated. If the present financial crisis has taught everyone nothing else, it is that knowing a change is necessary won’t make it change. Process alteration must happen. The metrics have to be altered to account for the new process. The metrics are useless unless they are capable of accounting for the changes to the process. The procedure changes need to be identified and implemented. Nothing good will come from mixing old procedures with an altered process. The last piece of the puzzle is to get rid of any remaining materials related to old procedures and processes. This could be compared to turning in the previous scripts. It helps to limit potential issues of confusion. Confusion can be the beginning of the end in business change management.

Love it or hate, business change management will have to contend with Process. The identification of processes and their subsequent alteration is part of successful change. Metrics and procedures will have to be revised or replaced. Do not retain old metrics and procedures to prevent their accidental use. These steps can help to create a better transition from old processes to the new processes.

For more information, please see our website: Business Change Management